This report explores the current landscape and future outlook of Artificial Intelligence (AI) and Field Service Management (FSM) software within the field service industry. Based on a survey of 100 field service leaders, the report reveals that a significant majority of respondents (85%) are preparing to increase their investments in AI technologies in the next two years. Furthermore, 73% of survey participants are either planning to adopt a new FSM solution or enhance their existing FSM systems within the forthcoming 12 months.
The findings highlight field service teams’ strategic pivot towards leveraging AI and FSM for improving operational efficiencies, predictive maintenance, resource optimization, and enhancing customer experiences. Moving forward, field service leaders and technicians will use these technologies not just as tools for backend optimization but also as catalysts for transforming customer interactions.
