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The Quest for Customer-Centricity

Partner Announcement

At Zuper, we’re always looking for ways to better serve our customers. As such, our core objective is to Evolve our Client’s Business with The Most Comprehensive Productivity Suite. This means offering a myriad of choices when it comes to the types of services customers buy or who they buy them from.

Keeping this in mind, we’ve created an ecosystem of channel and reseller partners that provides customers the flexibility to choose what works for them best—and to leverage those trusted relationships for the best outcomes and returns on investment.

Thriving Takes a Village

Diving deeper into numbers, as an industry-leading Field Service Management company with more than 1000 global customers around the globe and handling over 3 million work orders, Zuper’s Channel and Reseller program gains high scores in confidence, satisfaction, and NPS.

And not just that, we also offer an important path for customers to get the services they need, thereby helping us grow and evolve.

We’re in this Together

Zuper’s Channel and Reseller partners are a reflection of our company values. Their expertise, commitment to customer success, and industry-leading service offerings are a testament to the strength of our ecosystem.

We’re proud to have established such a collaborative community that is essential for the success of our customers—and ours.

From sales and marketing to product development and technical support, we work together to ensure that our customers have everything they need to succeed. Our current strategic partnerships are with companies like HubSpot, Zendesk, Zoho, Stripe, Salesforce and many others who provide a seamless user experience across management, billing, and support.

The Future is Bright

In the coming months, we’ll continue to invest in our ecosystem of Channel and Reseller partners and grow our global reach.

Here are some Partner roundups we are currently proud to be associated with:

Alchemist

Region served: Middle East

Dubai’s Alchemist Technologies is a one-stop solution provider for all technology related matters. They generate leads, follow up and convert them, manage the customer experience in the journey, feedback management, integration of sales activity with finance and operation, and customer support.

A2Z

Region served: United Kingdom

UK’s leading Zoho integrator and Premium Partner, A2Z crafts cloud solutions that enable their clients to transform their business operations. With the help of business experts, manage everything from concept to implementation, with a month of free support on completion. A2Z deliver systems built in a cost-effective manner using off-the-shelf cloud-based platforms and custom developed solutions from service technologies such as Amazon, WordPress and Zoho while meeting the needs for robust, scalable and often complex IT solutions.

Dijy

Region served: North America

Based out of Montvale, New Jersey, Dijy, a premium HubSpot Partner helps drive digital transformation in marketing, sales, and customer service for customers across North America. With digital automation ace, Ari Haas at the helm as the founder, Dijy adds great value to the Zuper partner ecosystem with their rich experience in digital transformation projects and implementations.

Lumio Intelligence

Region served: Canada

This Québec-based company aims to unleash productivity and efficiency in the Canadian region through innovative technological solutions leading to digital transformation. As a flagship partner of Zuper FSM, they also have authorized partners status for Zoho CRM, Zoho Inventory, Zoho Books, Zoho Desk, Zoho Project, Zoho Campaigns, and marketing applications. Lumio’s experience allows it to integrate value-added ecosystems into its clients’ operations, resulting in a quicker return on investment and better automation of processes. The team is now working to develop its business across the borders in the French-speaking markets of France and Switzerland.

“Our approach is to take the time to understand the customer’s business, processes, and objectives. We then develop a game plan and budget that we can both agree on. This way, there are no surprises, and the customer knows exactly what they are getting.”

Melanie Maquet, Chief Consultant of Lumio
Read the full Story here

Quiz Informatics

Region served: Middle East

Quiz Informatics delivers ERP implementations, BI dashboards, and other services on leading systems such as MS Dynamics, SAP, and Odoo. Automation, optimization, and analysis are at the heart of what they do. By focusing on supporting SMEs, Quiz Informatics makes the right investments in SMEs and ensures those investments bear fruit.

“We are elated to be partnered with Zuper, the pioneers of Field Service Management. Zuper addresses and resolves the challenges of both internal stakeholders (our clients) and external stakeholders (our client’s customers).

Internal stakeholders are awed with the automation, workflow management, checklist quality controls and so much more they can accomplish from within Zuper. External stakeholders benefit from seamless requisition of our clients’ services with live status tracking. Zuper provides for operational excellence with improved customer experience”

Wajid Zakir, Co-Founder, Quiz Informatics

Scope

Region served: Europe

Based in Malta and one of the premium partners of Zoho, Scope offers innovative cloud-based solutions focusing on delivering Accounting Software, Point of Sale, Inventory Management, Ecommerce and a host of other solutions. Scope Solutions will help us to cater across the emerging technology market of Europe that is geographically and linguistically diversified, and Scope’s fluent relationships, regulations, and regional support of local customers will be of greater value to Zuper.

ZSphere

Region served: Europe

One of the first ever Premium Zoho Partners in France, ZSphere with its most suitable solutions in CRM, digital marketing, HR solution, workforce management and data analysis. They enable and advise users on the best tools to revolutionize the management of your business thus helping companies improve efficiency and productivity.

Looking forward to new collaborative projects!

Through these exciting partnerships, we seek opportunities to provide valuable products and services to more customers. We are planning to launch partnership programs that are beneficial to our customers. Stay tuned for it!

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