CMC is a leading international air compressor manufacturer and maintenance provider. CMC prides itself on “designing controls without compromise that add value to the manufacturers that incorporate them.”

The company specializes in developing multi-unit air compressor systems that serve the needs of large-scale commercial customers while meeting strict international regulations—which is no easy feat. As a division of the larger company, CMCNV Airmatics serves its customers in Europe, Africa, and the Middle East.

Company Quote: “When it comes to compressed air control, performance, and monitoring solutions, CMC’s comprehensive approach to creating market-ready solutions knows no bounds.”

Since 1985, they have helped commercial customers across the globe deploy intricate and elaborate air compressor systems. Thus, CMCNV Airmatics requires a comprehensive field service solution to manage its complex operations and deliver a best-in-class experience while maximizing productivity and profitability.

Challenges

CMCNV Airmatics installs, monitors, and maintains fine-tuned compressor systems for their clients. However, their operations lacked the integrated solution required to efficiently deliver the highest level of service without siphoning their service technicians’ time. They needed an all-inclusive solution that still molded to its unique workflows.

Complicated Project Management

A complex product introduces unique project management challenges that cannot be solved with predefined workflows. CMCNV Airmatics needed a field service management solution that could be personalized, including system installation, ongoing performance monitoring and maintenance, and routine follow-ups.

Demanding Product Delivery

The compressor systems delivered to customers need to be flawless. One missing piece or wrong step during installation can prevent the entire system from working. Given the high-stakes installation process, the company needed to reduce product delivery errors.

Ongoing Performance Monitoring

Beyond installation, CMCNV Airmatics provides complete system maintenance for its customers. However, they lacked an efficient solution to monitor ongoing system performance and track preventative maintenance schedules long-term.

Limited Insights

The company faced a significant challenge around gathering and monitoring base-level insights. CMCNV Airmatics wanted increased confidence in its field service operations, as well as profit clarity, through concrete data and analytics.

Solutions

CMCNV Airmatics chose Zuper’s field service management software due to its robust customization features. Zuper’s industry-leading flexibility allowed them to develop tailored workflows and gain access to advanced analytics and reporting they previously lacked.

Structured Operations

After three months, CMCNV Airmatics established its custom workflows, streamlining each step of its complex processes. Due to the size and detail of the compressor systems, installations are large, elaborate projects. These installations require management to ensure the specific sequence of steps through completion.

Zuper support configured parent and child jobs so that when a parent job gets created, the sub-task child jobs automatically populate to eliminate missteps in the workflow. Further, Zuper established parent and child jobs for ongoing performance and maintenance services as well, creating a customized end-to-end field service management solution.

Advanced Insights

Through Zuper’s advanced analytics and reporting, CMCNV Animatics monitors job details and next steps, providing greater project oversight from beginning to end. Additionally, Zuper provides detailed insights that allow the company to verify the status of each job at a glance to identify any stalled workflows that may be impacting profitability.

Quality Service and Support

Zuper’s hands-on onboarding and 24/7 customer support helped CMCNV Animatics feel confident in integrating the updated workflows. Moreover, Zuper continued to add and implement features quickly that supported its operational needs.

Results

Today, CMCNV Airmatics has a field service management solution that serves its extensive customer needs. The company gained:

  • Personalized start-to-finish workflows that enable operations to run smoothly
  • Oversight of the status of each job, including installations and ongoing maintenance
  • Base-level reporting for deeper project insights and improved project management
  • Confidence in its field service management solution with Zuper’s around-the-clock support

Moving forward, CMCNV Airmatics plans to set up profit-level reporting and take advantage of Zuper Pro mobile, as well as customer signatures, payments, and sentiment capture.

“To sum it up, Zuper was highly responsive in our request to customize the platform for our needs around project and job management and job details reporting, and we felt that they had our back and will continue to be there for us no matter what our future requirements are as we evolve our operations and build out capabilities.”

Nils Spileers, Technical Support Engineer

If you are ready to improve your field service management workflows, Zuper is here to help you every step of the way with our comprehensive features, flexible workflows, and industry-leading support.

Click here to set up your free demo and discover what improved field service management looks like for your business.