After working with major tech solutions Salesforce, Oracle, Adobe Commerce, and Zendesk, Francisco Nigaglioni recognized a developing opportunity to guide businesses in the Caribbean and Central America through digital transformation. Businesses in the region were ready to upgrade their operations through newly available technology, but they struggled with the implementation. So, Nigaglioni started PuntoShop.
PuntoShop helps businesses simplify their operations by connecting them with easy-to-use and implemented platforms with a fast time-to-market. Since most of PuntoShop’s clients do not have in-house developers, they need software ready to go ‘out of the box’ but flexible enough to be personalized to their unique workflows.
Field service management is one of the more lengthy parts of digital transformation. Whether consumers shop in-store, online, or over the phone, the delivery, installation, and maintenance service interactions become a critical element of the customer experience.
PuntoShop needed a field service management solution that modernized operations for their clients with field services and allowed their eCommerce clients to capitalize on the rising opportunities in that market.