Work Order Management Software For Field Service Teams Of All Sizes
Zuper’s work order management software helps you automate, manage, prioritize, and organize work orders, job requests, technician schedules, and dispatching all in one place for more efficient operations, improved workflows and work order tracking.
Streamline Your Work Order Management Process With An End-To-End Configurable Solution
Streamline Your Work Order Management Process With An End-To-End Configurable Solution
Reduce costs, increase workforce utilization, manage work order request and boost asset performance with a highly customizable work order management system tailored to your needs. Get organized, access information, and connect with the people you need to keep your business running smoothly.
Easily Assign And Prioritize Your Work Orders
Are you tired of work orders getting lost in the paperwork? Do not allow misplaced work orders to impact your bottom line and affect your field service team’s reputation any longer with efficient work order management system.
- Set up custom filters and assign tasks by technician, location, due date, status, and priority level with complete audit trails
- Include photos, videos, or files and communicate with built-in chat and commenting features
- Cut down on admin tasks and emails with customized forms that auto-assign tasks
- Configure and manage work schedules, shifts, and time-off requests from one place
Improved Work Order Tracking
Zuper’s work order software lets you create work plans and maintain multiple maintenance schedules running at different frequencies and locations to deliver consistent service. Better manage your maintenance spend and simplify workflows by documenting time spent on work orders, understanding breakdowns, and optimizing wrench time.
- Make workloads and deadlines manageable by distributing them to your field service team evenly
- Set up multiple recurring schedules to be repeated on a calendar or runtime basis
- Add assets, contracts, parts, and services as needed
- Make quicker changes and review trends to lower costs and improve workforce efficiency
Create Checklists And Customizable Fields For Your Unique Work Order Process
Tailor checklists, contracts, and field requirements to your organization’s specific needs. Add or remove steps from checklists, and make fields required, read-only, or hidden. Automate tasks and improve data collection for seamless workflows.
- Choose from a variety of templates or configure your own fields for your organization's specific needs
- Add an unlimited number of custom fields, forms, and views
- Frictionless documentation with photos, pdfs, videos, and files helps you avoid rework
- Set up multiple user assignees and permissions for better collaboration
Supercharge Your Team's Productivity With Work Order Management Software
Mobile work orders are an essential tool for distributed teams. Empower your teams to get the job done faster, and save time. Provide your field service and back-office teams with a truly mobile, intuitive workforce management app.
- Automatically create work orders and send mobile push notifications to technicians when assigned
- Newly enhanced Job Level Time Log enables field techs to clock in and out of a job from the field
- Provide a transparent record of inspections and checklists completed by technicians for recurring work orders
- Empower field technicians to receive job notifications, update job statuses, create new jobs, notes, and multimedia attachments, and manage work schedules from the Zuper mobile app
Fast-Growing Service Organizations Love Zuper!
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Management Software Today
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Learn More...Frequently Asked Questions
Zuper’s work order management system integrates well with Zendesk Support CRM and Zendesk Sell platforms. The Zendesk Support integration enables companies to dispatch their field workforce to work on tickets in just a click. The Zendesk Sell integration, on the other hand, syncs work order updates with a Zendesk Sell deal and brings all customer data into one place.
No, Zuper work order management software is not seamlessly integrated with Salesforce. However, we have a custom integration which pushes Salesforce entries as Zuper jobs. This integration helps companies deliver excellent customer service experiences. In addition to pushing closed sales deals as new work orders, this integration helps create unified customer information across both interfaces.
Users who have permission to create work orders can create a new work order on the Zuper mobile app. Once they click on the job module, they can create a new work order by clicking on the + icon in the bottom right corner of the screen. After entering customer details and job details the user will be prompted to assign a technician and update information about parts and services consumed. Once all this information is filled out, a new work order can be created successfully by clicking on the “create job” button.
Zuper field service management software allows users to create work orders in desktop and mobile apps. Work orders are the heart of Zuper. Work orders are connected to customers, assets, properties, estimates, and invoices. Users can manage their existing work orders through the job module available in the desktop version and the Zuper mobile app. Users associated with the specific work order will be able to edit the work order, and others will have permission to view the work order.
There are four different work order types: preventive, corrective, scheduled, and Unscheduled. Preventive orders or maintenance are pre-planned tasks that are performed promptly to prevent equipment failure. This type of work order minimizes problems and keeps equipment up to speed. Corrective orders or breakdown repairs should be completed as soon as possible to minimize losses in production time and money. Scheduled work orders are for services that have been pre-approved and scheduled in advance. Unscheduled work orders are required as soon as customers discover problems.
The time it takes to create a work order depends on how well your team works together. To save yourself time and effort, make sure everyone involved in submitting a work order knows exactly what information is required, how to update the system fields, and when to expect their requests to be fulfilled.
Work order management systems help companies keep track of ongoing jobs and organize tasks so that everything gets done on time. Companies use work order management systems for scheduling and documenting their maintenance, repair, construction, and installation services. In short, it’s both a blueprint and a repository that stores all work orders in one place.
Some work order systems are general-purpose, and others are specialized for certain types of businesses or industries. If you want to streamline your operations or improve the efficiency and productivity of your field workforce, one way to do that is by implementing an effective work order management system.
