Privacy Policy

Your privacy is important to us. It is Zuper Inc’s policy to respect your privacy regarding any information we may collect from you across our website, Zuper, and other sites we own and operate. This Privacy Policy applies to all the products, services, websites and apps offered by Zuper Inc., and its affiliates/partners, except where otherwise specified.

How do we collect your Data?
Information we collect directly from you:

Registration information
When you register an account on zuper.co, we collect your username, password, email address, IP, location, device and OS information. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

Billing information
When you make a payment on zuper.co in your preferred payment method, you’re required to provide billing details, such as a name, billing address, and financial information (like credit card details).

Account settings
You can set preferences on account settings page regarding your default language, timezone and branding preferences.

User Details
User details such as IP, location, device information and browser information and his activities will be tracked when a user is interacting with our application. We also track referral information. Meaning, we also track how the user landed into Zuper. When a user interacts with our application, details such as IP, location, device information, browser information and user activities is tracked.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

Event Logs
A log of all requests generated by the user is maintained to debug in case of any emergencies. This includes user information such as IP, location, OS information, browser, device type and the time which the user interacted with the platform. These log files are encrypted and rotated frequently.

Analytics
Zuper Inc. may use Google Analytics to collect information regarding the behavior and demographics of visitors using our services. To prevent Google Analytics from processing your data, please visit https://tools.google.com/dlpage/gaoptout.

International Data Transfer
Zuper Inc., may transfer Personal Data to the United States and/or to other third countries where Zuper Inc., or its processors operate (outside the European Economic Area “EEA”). Zuper Inc., will follow the requirements of these GDPR Terms regardless of where such Personal Data is stored or processed. We will take all steps reasonably necessary to ensure that Your Data is treated securely and in accordance with this Policy. For more information, please refer to our DPA document, section International Transfer of Data.

Our Commitment to Data Privacy
Zuper Inc. gives utmost importance to the data privacy of its customers. In compliance with the GDPR regulation, effective from May 25, 2018, Zuper Inc., hereby confirms upon the data privacy, security & transparency commitment, the company offers to all its customers.

We have an up-to-date Data Processing Agreement in place that elucidates our approach towards GDPR. We acknowledge that the GDPR will help us adopt the highest operational standards and will thereby facilitate to protect customer data in the best way possible.

Personal Privacy
Personal Privacy of customers’ data is paramount at Zuper Inc. While we will process customer data, it is the customer on whom the power to edit, delete, retain or transfer of data, fully rests upon.

Transparency
Customers at any point in time can get in touch with us and conduct audits on their personal data. They can approach the Data Privacy Officer (DPO) by sending an email to [email protected] and ask for any information pertaining to their account. If deemed necessary, customers can also verify their logs to confirm upon specific events related to their personal data.

Third-Party Websites
We do not sell, trade, or otherwise, transfer to outside parties your Personally Identifiable Information. This does not include website or service hosting partners and other parties who assist us in operating our website or services, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Privacy Shield Compliance
The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce, and the European Commission and Swiss Administration, respectively, to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.

Zuper Inc., complies with the EU-US Privacy Shield Framework and takes responsibility of the personal data it receives/collects from its customers.

Amendments to Privacy Policy
Zuper Inc., reserves the right to make changes to this Privacy Policy from time to time. We will post the revised version on the website along with the effective date. In case there are any material changes in the way we collect/handle your data, we will notify you about the policy changes via email, irrespective of whether you have opted-in or opted-out of our email notifications. However, your continued use of our Services would imply your consent to the amendment of our Privacy Policy.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

This policy is effective as of 1 July 2020.