Zuper Connect
Enable collaboration across teams and improve customer engagement
Manage calls and text messages directly from Zuper, with all conversations linked to job tickets and customer profiles. Access real-time updates and call logs to provide accurate information during calls.
Why Zuper Connect?
Centralize all your communication needs in one place
In-App dialer
Call and message directly from the Zuper app.
Instant caller insights
Identify callers and access job details instantly, and deliver personalized, efficient interactions.
Call masking
Protect team and customer privacy by showing your business number during calls instead of personal numbers.
Call flows
Set up custom call flows based on business hours, directing calls to the right team member or voicemail.
Two-way SMS
Exchange text messages and view multimedia files.
Alerts & notifications
Send automated alerts and notifications for reminders, updates, and follow-ups.
Canned messages
Quickly respond to customer queries with pre-written templates.
Self-onboarding
Get setup in minutes with an easy, guided onboarding process.
Make and receive calls without switching platforms
Use the dialer within the Zuper app to make calls without relying on external tools. When you receive a call, the customer’s record pops up automatically, allowing you to greet them personally and assist them with ease. You can also move between modules and drag and drop the dialer, keeping it accessible during the call.
Route calls to the right people
With smart call routing, incoming calls are directed to the right team members based on predefined rules, business hours, or after-hours settings. Ensure no call goes unanswered and deliver consistent customer service.
Set up Ring Groups to better manage calls
Organize your team into Ring Groups to handle calls more effectively. Whether it’s routing calls to sales, support, or field operations, Zuper Connect ensures the right team picks up, reducing wait times and improving the customer experience.
Stay connected over SMS with alerts and notifications
Send and receive texts, and view multimedia files from customers or team members right from the app. Use canned messages, automated alerts and notifications to provide updates on job statuses, ETAs, and reminders throughout the service process.
