Our intelligent field service software easily helps with service scheduling, dispatching, work order management, timesheet management, estimating, quotes, invoices, job reporting & more.
Work Order Management
Zuper’s work order management feature provides everything you need to manage, monitor, and fulfill work orders. From work order creation and technician assignment to job execution and debrief, everything is managed via field service app to ensure easy scheduling and dispatching.
Field Service Scheduling
Organizations with a large distributed field workforce operating and dealing with high volumes of service requests need smart scheduling solutions. Zuper’s powerful schedule optimization feature creates optimized schedules and routes automatically, in real-time.
Intelligent dispatching ensures that the right person is at the right place with the right information every time. Zuper’s AI-powered intuitive and intelligent dashboard makes fleet management and job allocation tasks as easy as drag and drop.
Intelligent Location Services
With Zuper’s GPS-based location tracking, you can leverage the power of real-time location intelligence for efficient dispatching, smart customer notifications, and automated workflows for better resource utilization and improved productivity.
Zuper’s field service management system automates your timesheet management process, freeing up your field technicians from back-breaking paperwork while ensuring faster, more accurate time tracking. Now, your field technicians can accurately report the time they spend on a job without compromising their privacy.
Apps & Integrations
Zuper’s field service management software integrates seamlessly with 50+ third-party solutions such as enterprise resource planning (ERP) software or accounting software and even with customer relationship management (CRM) applications to optimize your field operations.
Improved Customer Experiences
Empower your team to deliver exceptional customer experiences consistently.
Zuper’s simple and powerful invoicing software converts estimates into invoices in a matter of minutes. All information from the estimate is automatically populated in the invoice, thus helping you manage invoicing and payment collection in a hassle-free manner.
Zuper’s mobile app empowers your customers to book the service request, track the status and collaborate with the technician on their mobile device. This ensures superior customer experience as it frees your customers from the hassles of constant follow up and back and forth phone calls.
Modern Booking Experience
Zuper’s modern booking application enables your customers to browse, select, and book an appointment or service request in 3 easy steps. With an uber-like experience for on-demand services, you can provide improved customer experience and enjoy increased business revenue.
Increased Engagement, Better Conversions, More Repeat Business
Impress customers, engage them, and earn more repeat business and referrals.
Zuper’s contract management software enables you to manage service contracts and assets and plan preventative maintenance tasks, helping you establish a consistent stream of revenue.
Analytics & Reporting
With Zuper’s intelligent reporting and analytics tools, you can get real-time insights into your important KPIs and optimize your operations to monitor and boost your team’s performance and improve customer service experience.
Cart Abandonment Analysis
Zuper’s intelligent cart abandonment analysis provides you with full visibility of your booking funnel to determine where your customers are dropping off. The insights let you identify failed bookings and improve revenue through proactive and personalized follow-ups.
Zuper's Field Service Management
Redefining Customer Experience for Zendesk Field Service Organizations
Zuper’s intelligent field service management on Zendesk enables you to not only digitize, automate, and optimize your field operations but also ultimately, delight your customers.
Connecting Sales and Customer Service for Zoho Field Service Customers
Zuper’s field service management on Zoho CRM empowers you to convert deals into service requests instantly, identify performance gaps, and deliver an outstanding and efficient customer service.
Benefits of Using Zuper's Field Service Management Solution (FSM)
From dispatching to invoicing, Zuper FSM automates your business workflows, and offers you benefits that improve customer satisfaction and business growth.
Better Resource Optimization
The field service software enhances the productivity of your on-field workers and enables better utilization of their resources by capturing their geo-coordinates. This helps in assigning the job to the closest available field technician, ensuring better team coordination ultimately saving cost and time.
Field service management software automatically sends job tasks to the field technicians on their smartphones that include the type of job, relevant customer data and information, and the best route to get there. This optimizes the entire work order management process to ensure maximum efficiency.
We are more than just field service management software. We offer tools to help you run your business operations very efficiently
Our Customers love Zuper
We love what they have to say about us!
“We are very happy to partner with Zuper, who will ensure that our in-house assembly coworkers are well-coordinated and delivering efficient and timely services to Hyderabadi customers every time.”
“NIA Limited has over 400 desktop and non-desktop employees across different locations. We are very happy to partner with Zuper to improve the productivity, efficiency, and the utilization of the distributed workforce and create a collaborative & coordinated environment.”
“We have a field workforce deployed around the country and it is our responsibility to empower these employees with the latest and greatest technology to be the best in their areas of expertise. We are excited to partner with Zuper to improve the productivity, efficiency and the utilization of the distributed workforce and create a collaborative & coordinated environment”
Questions To Ask Before You Choose Your FSM Software
As a business owner you know the importance of asking the right questions. We know that you may have many questions about field service management software as well. Is FSM software any good? Is it easy to access? Is it customizable? Can I try it before I buy it?
Yes. Yes, you can try it before you buy it. To help you with your decision making here are a few more FAQs about field service management software that may help you make up your mind.
Because the software installed is on your physical servers, on-premise FSM tools may seem like the secure option. But they will not be as helpful for your workforce in the field or the back-office operators working from remote locations as you think. The software is on your servers, so security is your problem—and it is up to you to make sure updates and patches are applied as needed.
However, cloud-based field service management software is built and maintained by the service provider on their servers. The security features cloud-based FSM software comes with are state-of-the-art. Features like single sign-on and face recognition come packaged in a mobile compatible, browser-friendly solution that your customers and employees can use irrespective of location.
Not all software is equal. Even when you choose an FSM system specific to your niche, you need to understand that it might not be designed with your particular use case in mind.
A tool that needs constant maintenance or support from a dedicated IT professional will not suit a startup. So, it is vital that you select a field service management tool that can be customized without coding by any user with administrator access.
To smoothly transition from Excel sheets or an outdated tool to a new field service scheduling solution, you need to consider API integration. API integration allows for effortless data migration between systems and is a feature you should prioritize when shopping for new solutions.
Zuper offers a free trial period so that users can test the product on their own and ensure it is capable of meeting their existing business needs.
A free trial provides you with an ample amount of time to alleviate any doubts you may have about the FSM suite’s performance and make an informed decision about the value you can expect from it.
Small Businesses frequently have tight budgets where every penny counts. Investing in a new tool requiring a substatial upfront investment can be understandably stressful.
Instead, a field service scheduling solution that offers a pay-as-you-use model might be more appropriate to your needs. With this model you are charged based on the number of users who use your system on a monthly or annual basis.
Being a part of an industry that experiences rapid growth, your field service dispatch software must be scalable. The solution you choose must provide enough flexibility to comfortably grow with you as your team and service locations expand. Make sure you are choosing a product that can be customized to your processes not just in the beginning, but over time as the needs of your company change and evolve.
Field service has come a long way. The days of service agents having to keep track of mountains of paper are thankfully drawing to a close. Today information required for a job can all be managed electronically and with greater efficiency. Misplacing a work order is not nearly the issue it once was—now a technician can look it up in real time! But all of this requires a software solution.
Ideally, any software chosen should be designed with a “mobile-first” experience in mind. User-friendly mobile applications should centralizes all the information a field agent needs in one place. Instead of having to cart around files and folders and keep track of far too many pieces of paper it is all in the palm of your hand…customer location…contact information…ad hoc requests and recent conversations with back-office team mates. Moving to a mobile solution is no longer the future it is the present.