Field service operations are entering an exciting era of change, driven by advancements in Artificial Intelligence (AI) and Field Service Management (FSM) solutions This report by WBR Insights and Zuper delves into insights gathered from 100 field service leaders across diverse industries in the U.S. and Canada, highlighting a clear trend: companies are prioritizing investments in AI and FSM technologies to enhance efficiency, optimize resource allocation, and elevate the customer experience. With 85% of respondents planning to increase their AI investments within the next two years and 73% set to adopt or upgrade FSM systems within a year, the report underscores the growing emphasis on technology as a strategic enabler for modern field service operations.
From predictive maintenance and automated scheduling to customer relationship management, AI and FSM are reshaping how organizations deliver value. The findings reveal a pressing need for user-friendly, cost-effective FSM solutions that integrate seamlessly with existing systems while addressing challenges like inventory management, technician productivity, and compliance. This comprehensive report offers actionable insights and key recommendations for field service leaders aiming to stay ahead in a rapidly evolving technological landscape.
