We’re thrilled to announce that Zuper has been recognized as one of HubSpot’s Essential Service Apps! This designation places us among a prestigious group of apps such as Slack, Microsoft Teams, Zoom, Jira, and thirteen other apps that are seen as crucial for businesses looking to elevate their customer service game. Being included in this group is not just an honor; it’s a testament to the hard work and dedication our team has put into making Zuper a standout solution for service businesses everywhere.
Being recognized as an Essential Service App by HubSpot signifies that Zuper is not only valuable but vital in today’s service-driven market. It places us in excellent company alongside other apps that are pushing the boundaries of customer service, sales, and marketing integration. This recognition is exciting because it highlights our commitment to excellence and innovation in a crowded marketplace.
Solving Real Problems with Zuper + HubSpot
Service businesses, particularly those managing both field service operations and customer relationship management (CRM) systems separately, often face a unique set of challenges. These challenges can significantly impact their ability to deliver exceptional customer service, which is more crucial now than ever due to evolving customer demands.
Tasks created in the CRM can be difficult to track in the FSM system, leading to neglected tasks and unsatisfied customers. Without a unified system, teams may not be held accountable, leading to missed deadlines and a decrease in service quality. Operating the CRM and FSM systems separately can lead to unprepared technicians, longer resolution times, and a frustrating customer experience.
Recognizing these challenges, Zuper’s integration with HubSpot significantly transforms the landscape for service businesses. By bridging the gap between sales and service operations on a single platform, Zuper enables businesses using HubSpot to convert service requests into work orders, dispatch service technicians more efficiently, and facilitate cross-team collaboration on service issues.
Our Journey Together
HubSpot recognized our potential early on and made an investment in our company, kickstarting a collaborative journey. Their belief in our vision and capabilities set the stage for a deeper partnership, with the goal of enhancing the offerings available to HubSpot customers. Together, we developed a strategic integration between Zuper and HubSpot, linking their customer’s backoffice and field teams on a unified platform.
Today, we proudly serve over 200 happy customers and have witnessed a stunning 3x increase in installations—a testament to the synergy between Zuper and HubSpot and the undeniable demand for seamless service and field operations.
Looking Ahead
The future is bright at Zuper. We’re always on the lookout for innovative ways to help our customers deliver the best service to their customers. By continuously striving for excellence and seeking out new solutions, we aim to not just meet but exceed the expectations of the businesses and customers we serve.
