New Release: CSR Agent

Zuper + QuickBooks Streamline operations and improve accounting accuracy

Save time by automating your accounting process and get visibility into your financial performance through Zuper’s seamless integration with QuickBooks Online or Desktop.

Experience the QuickBooks and Zuper integration in action

Elevate your business with the perfect blend of field service management and accounting excellence. Check out the Zuper and QuickBooks integration workflows.

Merge Your Accounting And Field Service Needs To Create The Perfect Synergy For Your Business

Integrate Zuper and QuickBooks Online to effectively manage your accounting and field service needs. Experience the efficiency of automated invoicing, inventory tracking, sharing financial data, and seamlessly tracking your income and expenses with this integration.

Automate your accounting process

Save time and reduce errors by eliminating manual data reconciliation between systems.

Ensure that all your transactions are accurately recorded with bi-directional data flow
Sync your customers, products and services, estimates, invoices, and payments automatically

Streamline your invoicing and payments

Get better visibility into financial performance, customer payments, and profitability.

Record payments made in QuickBooks as transactions in Zuper with bi-directional sync ensuring transactions are updated in both systems
Enable on-site payment collection through automated invoices
Track your expenses and action on multiple payments and deposits

Facilitate faster and accurate billing

Enable faster invoicing, accurate billing, and seamless communication without switching platforms.

Achieve faster payment cycles with automated billing alerts and notifications
Save time with pre-filled invoice templates and automate schedules for recurrent work orders
Create invoices containing all the job details, including the exact hours spent on the job

Track your inventory availability

Optimize inventory levels and minimize stockouts by syncing inventory levels accurately between systems. Ensure your field technicians have the right parts at the right time for on-time service delivery.

Sync inventory between Zuper and QuickBooks with bi-directional updates
Access the real-time inventory data to allocate parts for jobs
Set re-order triggers, create purchase orders, and request approvals in a few clicks

Delight Customers With Zuper And

Work Order Management

Automate and prioritize job requests, technician schedules and dispatching all in one place for more efficient operations and improved workflows.

Smart Scheduling

With easy-to-use drag and drop scheduling, you can assign new jobs and automatically assign based on availability, proximity, and qualifications.

Intelligent Dispatching

Intelligent dispatching efficiently allocates jobs so that the right person is always at the right place with the right information, every time.

Location Intelligence

Location intelligence helps you accurately track time, GPS, and mileage – saving you costs on fuel and payroll and keeping customers updated.

Estimate Management

Create customizable estimates with a few clicks, so you can get faster decisions from the client to prioritize job opportunities on the go.

Contract Management

Edit, search, sign, and store your contracts in one place, making it work with your jobs and assets and plan preventative maintenance tasks.

Invoice Management

Simplify invoicing by handling service modifications, streamlining your payments, and getting paid on the field or in the office.

Digital Payments

Start accepting credit, debit, e-checks/ACH payments online, on-mobile, or in-person, as well as through digital payment methods like Stripe.

Customized Workflows

No-code required settings and access for the non-technical user to quickly and easily customize workflows to suit your business needs.

Asset Management

Manage your customers asset lifecycle, automate preventive maintenance tasks, reduce costs and optimize productivity and efficiency.

Timesheet Management

Monitor technician work hours, locations, clocking in and out, and with customizable payment plans, overtime, and project details.

Reporting and Analytics

Run reports based on field jobs created, scheduled or finished jobs to gain instant insights on performance, productivity, and profitability.

Industry-Leading Integrations

Zuper offers premier integrations with best-in-class CRM, service, ticketing, communications, collaboration, accounting, ERP and other apps.

Mobile Applications

Connect your field service technicians with all tools they need to focus on what they do best, delivering exceptional customer service.

Inventory Management

Sync your mobile stock with the warehouse and provide your field technicians with the resources they need to manage inventory on the job site.

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Learn More About
Zuper Today

Schedule a demo with our product experts and explore how you can improve your field service operations today.

Zuper + Freshdesk Integration

Operational Efficiency that Transforms Customer and
Employee Experience

Integrating Field Service with Customer Service

Improved Communication Between the Frontline and Field Service Teams

Enable communication between agents, back-office staff, business owners, and field technicians in one unified location without switching between platforms. This enhanced collaboration minimizes ticket reopening rates and significantly reduces the time to resolve issues.

Real-time Progress Updates

Helpdesk staff stay constantly informed about the progress in the field directly from the ticket screen. They receive instant status updates from field technicians, access job notes, and view completed task images—all within the ticket interface.

How Does the Zuper + Freshdesk Integration Work?

Streamline the entire service process, from initial service request to on-site service delivery. Experience easy to set up, no coding, two-way integration. Manage and sync customer and job details to Zuper from Freshdesk. All actions taken on Zuper are immediately reflected in Freshdesk ensuring consistent records between both platforms.

Optimized Ticket-to-Job Conversion for Field Service Operations

For every new ticket in Freshdesk, the Zuper widget embedded in the ticket screen can be used to create a field service job without users having to enter the data twice. A customer support agent can quickly check for available field technicians who have the needed skills and are in close proximity to the job site. Zuper also allows dispatchers to map the service location with the right geo coordinates and assign any required assets directly from the ticket screen.

Record payments made in QuickBooks as transactions in Zuper with bi-directional sync ensuring transactions are updated in both systems
Enable on-site payment collection through automated invoices
Track your expenses and action on multiple payments and deposits

Real-time Field Notifications and Insights

Field technicians easily access job details through their mobile app, enabling them to acknowledge job requests and provide updates to the agent and other stakeholders. For instance, if a technician needs to temporarily leave the site to purchase equipment, they can pause the job and resume it when they return. Logged in on the Freshdesk site, the agent receives real-time updates directly on the ticket screen, eliminating the need for manual follow-ups with the technician. The agent can also track the technician’s current location, distance to the job site, and the estimated time of arrival (ETA).

Real-time Field Notifications and Insights

Two-Way Sync for Job Notes

Back-office staff and technicians can swap job notes, such as task completion updates, unexpected challenges and solutions, and follow-up requirements, as well as documents like before-and-after images of completed work, contract agreements, and inventory lists. This two-way communication allows everyone involved to keep tabs on the job’s status and take prompt action to quickly resolve issues. The activities tab records each step, providing a complete job history for supervisors reviewing the job later. If a new agent or a field technician takes over the job, they already have a detailed record of progress made so far, ensuring a smooth transition.

Record payments made in QuickBooks as transactions in Zuper with bi-directional sync ensuring transactions are updated in both systems
Enable on-site payment collection through automated invoices
Track your expenses and action on multiple payments and deposits

Customer 360: A Holistic View of All Jobs for Agents

The Customer Page view provides the customer support agents with a comprehensive list of all jobs associated with a specific customer. Agents easily navigate between new and resolved tickets, including for enterprise customers with multiple tickets linked to a single customer. This list view also displays assets owned by the customer, service locations, and other relevant details—all on a single screen. Integrated within the Freshdesk interface, this full-page view ensures that each agent, regardless of their history with the ticket, has access to all customer-related tickets.

Customer 360: A Holistic View of All Jobs for Agents

Learn More About Zuper Today

Schedule a demo with our product experts and explore how you can improve your field service operations today

Get started with a free Zuper trial account and explore on your own how you can improve your field service operations, or schedule a demo today with our product experts!