Customer expectations are constantly evolving, and businesses must continually find new ways to streamline their operations to keep up. SaltPay, a leading European payment solutions provider for small and medium-sized businesses (SMBs), was no exception.
After launching in 2019, the company has expanded to 1,300 employees in 14 offices across 12 countries. The lack of a standardized global process made it difficult for SaltPay to manage its field operations effectively. As the company grew, it became harder to track job statuses, keep technicians and customers informed, and plan work schedules. Another need was to find a system that would leverage data to allow dispatchers to manage an increasing number of micro-jobs.