Get complete control of your scheduling system and dispatch your field workforce with flexibility and transparency.
Field Service Scheduling Made Easy
Stop making endless copies of your dispatching schedules and having to manually update field service scheduling calendars. You can eliminate headaches associated with paper-based route maps and dispatching processes once and for all using Zuper.
You can create work orders easily for your entire team, add parts/services, assign technicians, and create quotations and invoices at a glance, anywhere, any time, on any device.
Reschedule Appointments Like a Pro
Quit skimming endless email threads and ever-growing spreadsheets to accommodate a reschedule request. An ideal field service scheduling software can help you take back control of your schedule and prevent any instances of double booking and other scheduling conflicts.
Our customers love the calendar-like schedule view that is flexible to accommodate their customer rescheduling needs while ensuring optimal field workforce utilization.
Balance Territory Planning with Technician Location
Territory planning is all about maintaining control so that every service request is assigned to the right person, at the right time, every time. With the right service dispatch software, you can eliminate missed SLAs and ensure that your technicians get the best possible route to their service location.
Zuper dispatches the right technician to the right job after weighing in a ton of aspects ranging from their skill set to their current location, efficiency levels, availability, and more.
Recurring Jobs ≠ Recurring Paperwork
Online field service scheduling software can keep your recurring jobs in line without laborious paperwork and taxing manual interventions.
An ideal service dispatch software like Zuper will not keep your recurrence schedule (Job Date, Start & End Time, Location) up-to-date but also help you make changes to a single recurrence or multiple instances in a matter of minutes.
Keep Your Stakeholders in the Loop
Tech-savvy customers of today an uber-like field service experience and hate contacting the administrative team to get updates. On the other hand, back-office admins are tired of chasing technicians to know the status of a work order.
The best field service management software for field service businesses will keep all stakeholders informed of the technician’s location and service request status without compromising privacy.
Empower Your Field Service Teams Effortlessly
Remove ambiguity from your field technician’s day by gifting them the Zuper Mobile App, their very own operations genie. Through Zuper Mobile App, your field technicians can
- Get notified about job assignments automatically.
- Accept or reject work orders in the click of a button.
- Update job-status and create a new job onsite directly.
- Add notes, attach pictures, and videos from the job site.
- Collaborate and chat with supervisors from the mobile app.
- Manage work schedules, shifts, and time-off requests easily.
Download Zuper Pro app for Android & iOS
These field service scheduling questions are created to get you acquainted with the concept itself and the benefits of field service scheduling. An ideal field service scheduling system will enable businesses to schedule and dispatch their field workforce effortlessly while ensuring adherence to business policies and customer-promised SLAs.
Although transitioning to an automated field service scheduling software environment may seem like a huge leap, the right tool can make deliver the ROI you seek. Listed below are some frequently asked questions that will narrow down your search for the right field service scheduling system.
Field service scheduler refers to service scheduling software that allow field service businesses to turn their customer appointments and bookings into jobs for their field technicians. Ideally, a field service scheduler automates the process of creating and maintaining jobs or work orders for their field workforce to work on.
The purpose of scheduling in field service management helps manage and ensure optimal workforce utilization. It enables businesses to plan and schedule service activities for customers by tying in all resources that relate to the use of technicians, assets, receipt of services or parts, and so on. It helps businesses plan their workforce activities in advance so that they can fulfil SLAs on time, every time.
When performed manually, field service scheduling comprises of various challenges ranging from double booking to missed SLAs and customer dissatisfaction. Disparate tools which don’t give a unified view of customer requirements and technician availability fall short when dispatchers try creating service schedules for the day.
What’s more, whenever there is a sudden change in the schedule, it takes back-office administrators and dispatchers a ton of time to not only review and accommodate scheduling changes but also convey the same to their field technicians who are on the go.
Rather than managing schedules on overflowing spreadsheets, businesses need to move to an intelligent field service scheduling tool that gives them the flexibility to accommodate out-of-the-blue reschedule requests in a click of a button.
A calendar-like scheduling interface can enable businesses to schedule work orders with a simple drag and drop and ensure that dispatchers have a clear view of a technician’s schedule, thus eliminating any chance for conflicts.