Collaborates seamlessly with your field teams anytime, anywhere to deliver improved customer experience and rapid ROI with Zuper.
Streamlined Field Service Operations
Efficiently manage field service operations through automation and intelligent workflows.
Work Order Management
Work orders are the core of field service operations. Zuper’s work order management feature provides everything you need to manage, monitor, and fulfill work orders – from work order creation and technician assignment to job execution and debrief.
Field Service Scheduling
Organizations with a large distributed field workforce operating and dealing with high volumes of service requests need smart scheduling solutions. Zuper’s powerful schedule optimization feature creates optimized schedules and routes automatically, in real-time.
Intelligent Dispatching
Intelligent dispatching ensures that the right person is at the right place with the right information every time. Zuper’s AI-powered intuitive and intelligent dashboard makes fleet management and job allocation tasks as easy as drag and drop.
Intelligent Location Services
With Zuper’s GPS-based location tracking, you can leverage the power of real-time location intelligence for efficient dispatching, smart customer notifications, and automated workflows for better resource utilization and improved productivity.
Timesheet Management
Zuper’s field service management system automates your timesheet management process, freeing up your field technicians from back-breaking paperwork while ensuring faster, more accurate time tracking. Now, your field technicians can accurately report the time they spend on a job without compromising their privacy.
Apps & Integrations
Zuper’s field service management software integrates seamlessly with 50+ third-party solutions such as enterprise resource planning (ERP) software or accounting software and even with customer relationship management (CRM) applications to optimize your field operations.
Improved Customer Experiences
Empower your team to deliver exceptional customer experiences consistently.
Estimates
With just a click, Zuper enables your field and back-office teams to create instant estimates easily, build quotations in minutes, and convert leads into jobs.
Invoicing
Zuper’s simple and powerful invoicing software converts estimates into invoices in a matter of minutes. All information from the estimate is automatically populated in the invoice, thus helping you manage invoicing and payment collection in a hassle-free manner.
Website Builder
Zuper’s website application builder helps develop an optimized website with a user-friendly booking experience, and powerful UX that intuitively and efficiently convert customers, drive sales, and manage your business.
Mobile Application
Zuper’s mobile app empowers your customers to book the service request, track the status and collaborate with the technician on their mobile device. This ensures superior customer experience as it frees your customers from the hassles of constant follow up and back and forth phone calls.
Modern Booking Experience
Zuper’s modern booking application enables your customers to browse, select, and book an appointment or service request in 3 easy steps. With an uber-like experience for on-demand services, you can provide improved customer experience and enjoy increased business revenue.
SEO Management
Zuper’s out-of-box SEO tools help you with editing meta descriptions, title tags, and service details for better ranking, quality traffic, improved user experience, enhanced brand visibility, and more.
Increased Engagement, Better Conversions, More Repeat Business
Impress customers, engage them, and earn more repeat business and referrals.
Cart Abandonment Analysis
Zuper’s intelligent cart abandonment analysis provides you with full visibility of your booking funnel to determine where your customers are dropping off. The insights let you identify failed bookings and improve revenue through proactive and personalized follow-ups.
Gift Cards
Zuper allows you to offer Gift Cards for important occasions such as Thanksgiving, Valentine’s Day, Mother’s Day, etc., to help spread brand awareness, nurture existing customer relationships, and attract new customers.
Loyalty Programs
Zuper enables you to build and configure loyalty programs to incentivize your existing customers. Your customers can then redeem their loyalty points for booking your services.
Personalized Marketing
Zuper’s powerful Content Management System (CMS) helps you create rich, personalized marketing campaigns to provide an omnichannel and consistent experience on mobile and web applications.
Contract Management
Zuper’s contract management software enables you to manage service contracts and assets and plan preventative maintenance tasks, helping you establish a consistent stream of revenue.
Analytics & Reporting
With Zuper’s intelligent reporting and analytics tools, you can get real-time insights into your important KPIs and optimize your operations to monitor and boost your team’s performance and improve customer service experience.
Zuper's Field Service Management
Software Integration
Redefining Customer Experience for Zendesk Field Service Organizations
Zuper’s intelligent field service management on Zendesk enables you to not only digitize, automate, and optimize your field operations but also ultimately, delight your customers.
Connecting Sales and Customer Service for Zoho Field Service Customers
Zuper’s field service management on Zoho CRM empowers you to convert deals into service requests instantly, identify performance gaps, and deliver an outstanding and efficient customer service.
Benefits of Using Zuper's Field Service Management Solution (FSM)
From dispatching to invoicing, Zuper FSM automates your business workflows, and offers you benefits that improve customer satisfaction and business growth.
Informed Decisions
The insights gained through Zuper’s intelligent reporting and analytics tool will help you optimize your operations and make better and informed business decisions.
Intelligent Workflows
Zuper’s field service management software helps you create and deploy automated workflows based on your custom requirements to manage the end-to-end process efficiently.
Real-Time Visibility
An ideal field service management software helps you keep track of the job status, the technician’s actual time of arrival, and the time taken to complete a task. This real-time visibility helps validate the operational output of your field technicians.
Improved Customer Satisfaction
Field service management software enables you to respond faster to customer requests. It also gives your customer an option to track their service engineer. Increased responsiveness leads to improved customer satisfaction.
Faster Invoicing
Zuper Field Service Management system automatically calculates the value of your services after taking into consideration the account warranty, discounts, and special pricing conditions.
Enhanced Professionalism
Zuper Field Service Management platform gives you a professional edge over your competitors. It stores all your business-related information in a centralized database allowing easy access of information to your employees whenever they need it without hampering their work.
Dynamic Scheduling
The field service management software’s built-in GPS tracks and sends real-time location updates, enabling dynamic scheduling that avoids overlapping or duplication of tasks by assigning the task to the technician closest to the service request location.
Better Resource Optimization
The field service software enhances the productivity of your on-field workers and enables better utilization of their resources by capturing their geo-coordinates. This helps in assigning the job to the closest available field technician, ensuring better team coordination ultimately saving cost and time.
Improved Efficiency
Field service management software automatically sends job tasks to the field technicians on their smartphones that include the type of job, relevant customer data and information, and the best route to get there. This optimizes the entire work order management process to ensure maximum efficiency.
Industry Solutions
We are more than just field service management software. We offer tools to help you run your business operations very efficiently
Residential & Commercial Cleaning
Whether servicing residential customers at a single location, or a huge number of commercial accounts spread across numerous locations, Zuper provides residential & commercial cleaning service providers with a unified system to help manage their cleaning business in a hassle free way.
HVAC
Designing, installing, and servicing HVAC and refrigeration systems requires all-in-one HVAC software to handle an HVAC service business’ unending list of jobs. Zuper’s flexible and scalable HVAC field service software platform enables the field technicians to deliver exceptional customer service consistently.
Electrical
Zuper is an essential tool for electrical companies to grow their businesses as it provides an end-to-end field service management platform to address all aspects of electrical field service operations. It empowers their electricians by reducing manual effort and improving their productivity and efficiency substantially.
Internet Service Providers
By using Zuper Field Service Management software, internet service providers automatically become proactive in their service deployment. They can easily track and manage service requests and seamlessly close service requests and eliminate backlogs.
Plumbing
Zuper Field Service Management software for plumbing service enables the team to stay on their toes when a service request is generated. From scheduling and dispatching technicians to creating invoices and accepting payments in the field, Zuper is an all-in-one hub for various plumbing business processes.
Landscaping
When designing outdoor spaces and beautiful gardens, it gets difficult to keep up with landscapers out on the field. With Zuper, managing landscaping business while on the go is possible: easily track the status of the workers, schedule new appointments, dispatch jobs and create invoices or charge clients with just a few clicks.
Garage Repair
Zuper for garage repair services is an all-in-one garage management solution to schedule and dispatch, create job estimates and invoices, prepare timesheets, and extract insightful reports.
Roofing
Zuper is the most powerful, integrated software in the roofing service industry. It empowers the team with– mobile CRM, drag/drop scheduling, customized roof inspections, start to finish lead tracking, GPS tracking, and mobile alerts.
Swimming Pool
Zuper Field Service Management software allows managers and technicians to access their schedules, work orders, invoices, and more in an easy and hassle-free manner.
Property Maintenance
For property management services, the approach has to be top-notch and consistent. Zuper, with its best property management software, makes this possible at every level of the process. It is loaded with amazing features that allow the creation and management work orders with ease.
Managed Service Providers
Zuper Field Service Management software helps Managed Service Providers to connect with their customers easily, automate their workflows, track and maximize team utilization, and offer exceptional customer service.
Our Customers love Zuper
We love what they have to say about us!
“We are very happy to partner with Zuper, who will ensure that our in-house assembly coworkers are well-coordinated and delivering efficient and timely services to Hyderabadi customers every time.”
“NIA Limited has over 400 desktop and non-desktop employees across different locations. We are very happy to partner with Zuper to improve the productivity, efficiency, and the utilization of the distributed workforce and create a collaborative & coordinated environment.”
“We have a field workforce deployed around the country and it is our responsibility to empower these employees with the latest and greatest technology to be the best in their areas of expertise. We are excited to partner with Zuper to improve the productivity, efficiency and the utilization of the distributed workforce and create a collaborative & coordinated environment”
Choosing the right FSM software - Ask these questions first!
Getting out of your paper-based field service management environment to an automated field service scheduling aspect can be a lifesaver for businesses of all sizes. A good field service management system will allow businesses to optimize the routing and scheduling of their field workforce while ensuring complete transparency of the entire process for all stakeholders.
While the transition from manual tools to automation may sound daunting, the right field service management software can make it smooth. Listed below are some questions that can help you narrow down promising field service scheduling solutions.
While on-premise field service tools may seem like the secure option with the software installed in your own physical servers and computer systems or mobile devices on your local network, they will be pretty much useless for your field workforce and even back-office operators who work from a remote location.
Whereas, cloud-based field service management software is built and maintained by the service provider on their own servers. What’s more, they come with state-of-the-art security features like single sign-on, face authorization, etc., in a mobile-compatible, browser-friendly version that can be used by both your customer and employees seamlessly irrespective of the location. m-made processes on the run.
Not all software is made equal. So, even when you choose a field service management system that is specific to your niches like maid service software or cleaning business software, you need to understand that it might not be made with your organization in mind.
And, picking a tool that needs constant maintenance and support from a dedicated IT professional will not suit a cleaning business startup. Hence, it is vital that you pick a field service management tool that can be customized without any coding by any business user with administrator access.
In case the field service management software that you choose demands additional infrastructure or comes with a long learning curve, then your employees will have a hard time adapting to it and start looking for ways to bypass the system, which will lead to more complications.
If you make sure that your FSM software doesn’t require anything other than a working browser and a decent internet connection, it will not only make the life of your employees easy but also improve the overall efficiency of your field workforce.
In order to make a smooth transition from excel sheets or an outdated tool to your brand-new field service scheduling software. For effortless data migration, your chosen field service app needs to support API integration.
Most of the field service management solutions available in the market offer a free trial period so that users can test the product on their own and ensure it is capable of meeting their existing business needs.
A free trial provides you with an ample amount of time to alleviate any doubts you may have about an FSM suite’s performance and make an informed decision about the value you can extract from it.
The purse strings of a small business are often tight and so investing in a tool that requires a huge upfront investment can burn a hole into your pockets.
Instead, try looking for a field service scheduling solution that offers a pay-as-you-use model where you’re charged based on the number of users who use your system on a monthly or annual basis.
Being a part of the domain that grows exponentially, your field service dispatch software must be scalable enough to grow alongside your team as your service locations multiply and have the capability to support your growing customer base and offer custom-made processes on the run.
Gone are the days where field service agent lugged around from one customer service location to another with a overflowing paper folder with all crucial information on the service job that needs to be done.
An ideal field service software will offer its users a mobile-first experience replacing chunky file cabinet with a user-friendly mobile application. This mobile app must provide field agents all the information they need from customer location and contact to their any ad hoc requests or recent conversations they had with the back-office team.