Collaborates seamlessly with your field teams anytime, anywhere to deliver improved customer experience and rapid ROI with Zuper.
Streamlined Field Service Operations
Efficiently manage field service operations through automation and intelligent workflows.
Work Order Management
Work orders are the core of field service operations. Zuper’s work order management feature provides everything you need to manage, monitor, and fulfill work orders – from work order creation and technician assignment to job execution and debrief.
Field Service Scheduling
Organizations with a large distributed field workforce operating and dealing with high volumes of service requests need smart scheduling solutions. Zuper’s powerful schedule optimization feature creates optimized schedules and routes automatically, in real-time.
Intelligent dispatching ensures that the right person is at the right place with the right information every time. Zuper’s AI-powered intuitive and intelligent dashboard makes fleet management and job allocation tasks as easy as drag and drop.
Intelligent Location Services
With Zuper’s GPS-based location tracking, you can leverage the power of real-time location intelligence for efficient dispatching, smart customer notifications, and automated workflows for better resource utilization and improved productivity.
Zuper’s field service management system automates your timesheet management process, freeing up your field technicians from back-breaking paperwork while ensuring faster, more accurate time tracking. Now, your field technicians can accurately report the time they spend on a job without compromising their privacy.
Apps & Integrations
Zuper’s field service management software integrates seamlessly with 50+ third-party solutions such as enterprise resource planning (ERP) software or accounting software and even with customer relationship management (CRM) applications to optimize your field operations.
Improved Customer Experiences
Empower your team to deliver exceptional customer experiences consistently.
Zuper’s simple and powerful invoicing software converts estimates into invoices in a matter of minutes. All information from the estimate is automatically populated in the invoice, thus helping you manage invoicing and payment collection in a hassle-free manner.
Zuper’s website application builder helps develop an optimized website with a user-friendly booking experience, and powerful UX that intuitively and efficiently convert customers, drive sales, and manage your business.
Zuper’s mobile app empowers your customers to book the service request, track the status and collaborate with the technician on their mobile device. This ensures superior customer experience as it frees your customers from the hassles of constant follow up and back and forth phone calls.
Modern Booking Experience
Zuper’s modern booking application enables your customers to browse, select, and book an appointment or service request in 3 easy steps. With an uber-like experience for on-demand services, you can provide improved customer experience and enjoy increased business revenue.
Increased Engagement, Better Conversions, More Repeat Business
Impress customers, engage them, and earn more repeat business and referrals.
Cart Abandonment Analysis
Zuper’s intelligent cart abandonment analysis provides you with full visibility of your booking funnel to determine where your customers are dropping off. The insights let you identify failed bookings and improve revenue through proactive and personalized follow-ups.
Zuper allows you to offer Gift Cards for important occasions such as Thanksgiving, Valentine’s Day, Mother’s Day, etc., to help spread brand awareness, nurture existing customer relationships, and attract new customers.
Zuper enables you to build and configure loyalty programs to incentivize your existing customers. Your customers can then redeem their loyalty points for booking your services.
Zuper’s powerful Content Management System (CMS) helps you create rich, personalized marketing campaigns to provide an omnichannel and consistent experience on mobile and web applications.
Zuper’s contract management software enables you to manage service contracts and assets and plan preventative maintenance tasks, helping you establish a consistent stream of revenue.
Zuper's Field Service Management
Redefining Customer Experience for Zendesk Field Service Organizations
Zuper’s intelligent field service management on Zendesk enables you to not only digitize, automate, and optimize your field operations but also ultimately, delight your customers.
Connecting Sales and Customer Service for Zoho Field Service Customers
Zuper’s field service management on Zoho CRM empowers you to convert deals into service requests instantly, identify performance gaps, and deliver an outstanding and efficient customer service.
Benefits of Using Zuper's Field Service Management Solution (FSM)
From dispatching to invoicing, Zuper FSM automates your business workflows, and offers you benefits that improve customer satisfaction and business growth.
Better Resource Optimization
The field service software enhances the productivity of your on-field workers and enables better utilization of their resources by capturing their geo-coordinates. This helps in assigning the job to the closest available field technician, ensuring better team coordination ultimately saving cost and time.
Field service management software automatically sends job tasks to the field technicians on their smartphones that include the type of job, relevant customer data and information, and the best route to get there. This optimizes the entire work order management process to ensure maximum efficiency.
We are more than just field service management software. We offer tools to help you run your business operations very efficiently
Our Customers love Zuper
We love what they have to say about us!
“We are very happy to partner with Zuper, who will ensure that our in-house assembly coworkers are well-coordinated and delivering efficient and timely services to Hyderabadi customers every time.”
“NIA Limited has over 400 desktop and non-desktop employees across different locations. We are very happy to partner with Zuper to improve the productivity, efficiency, and the utilization of the distributed workforce and create a collaborative & coordinated environment.”
“We have a field workforce deployed around the country and it is our responsibility to empower these employees with the latest and greatest technology to be the best in their areas of expertise. We are excited to partner with Zuper to improve the productivity, efficiency and the utilization of the distributed workforce and create a collaborative & coordinated environment”
Choosing the right FSM software - Ask these questions first!
Getting out of your paper-based field service management environment to an automated field service scheduling aspect can be a lifesaver for businesses of all sizes. A good field service management system will allow businesses to optimize the routing and scheduling of their field workforce while ensuring complete transparency of the entire process for all stakeholders.
While the transition from manual tools to automation may sound daunting, the right field service management software can make it smooth. Listed below are some questions that can help you narrow down promising field service scheduling solutions.
While on-premise field service tools may seem like the secure option with the software installed in your own physical servers and computer systems or mobile devices on your local network, they will be pretty much useless for your field workforce and even back-office operators who work from a remote location.
Whereas, cloud-based field service management software is built and maintained by the service provider on their own servers. What’s more, they come with state-of-the-art security features like single sign-on, face authorization, etc., in a mobile-compatible, browser-friendly version that can be used by both your customer and employees seamlessly irrespective of the location. m-made processes on the run.
Not all software is made equal. So, even when you choose a field service management system that is specific to your niches like maid service software or cleaning business software, you need to understand that it might not be made with your organization in mind.
And, picking a tool that needs constant maintenance and support from a dedicated IT professional will not suit a cleaning business startup. Hence, it is vital that you pick a field service management tool that can be customized without any coding by any business user with administrator access.
In case the field service management software that you choose demands additional infrastructure or comes with a long learning curve, then your employees will have a hard time adapting to it and start looking for ways to bypass the system, which will lead to more complications.
If you make sure that your FSM software doesn’t require anything other than a working browser and a decent internet connection, it will not only make the life of your employees easy but also improve the overall efficiency of your field workforce.
In order to make a smooth transition from excel sheets or an outdated tool to your brand-new field service scheduling software. For effortless data migration, your chosen field service app needs to support API integration.
Most of the field service management solutions available in the market offer a free trial period so that users can test the product on their own and ensure it is capable of meeting their existing business needs.
A free trial provides you with an ample amount of time to alleviate any doubts you may have about an FSM suite’s performance and make an informed decision about the value you can extract from it.
The purse strings of a small business are often tight and so investing in a tool that requires a huge upfront investment can burn a hole into your pockets.
Instead, try looking for a field service scheduling solution that offers a pay-as-you-use model where you’re charged based on the number of users who use your system on a monthly or annual basis.
Being a part of the domain that grows exponentially, your field service dispatch software must be scalable enough to grow alongside your team as your service locations multiply and have the capability to support your growing customer base and offer custom-made processes on the run.
Gone are the days where field service agent lugged around from one customer service location to another with a overflowing paper folder with all crucial information on the service job that needs to be done.
An ideal field service software will offer its users a mobile-first experience replacing chunky file cabinet with a user-friendly mobile application. This mobile app must provide field agents all the information they need from customer location and contact to their any ad hoc requests or recent conversations they had with the back-office team.