HubSpot Sales & Service Hub + Zuper

Connect Your Sales, Services and Support with Field Services for Exceptional Customer Experience.

Zuper’s leading field service management solution empowers growing businesses by providing a seamless customer and services experience.

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Integrate Your Sales, Service and Field Service processes in HubSpot for increased productivity and better service

Zuper’s direct integration for HubSpot Service Hub enables you to gain the benefits of automated work order management, intelligent AI-powered scheduling, and real-time collaboration without leaving the HubSpot interface.

Empower agents to seamlessly schedule service calls and on-site jobs

  1. Schedule the service date and time depending on the customer preference and the availability of the technicians
  2. Access geo-coding of the customer address for location intelligence
  3. Manual or automated dispatching of the right technician based on the organization preferences (location, availability, skillset etc)
  4. View ticket details, customer information, notes and all related metadata published to the field service work order automatically
  5. Add assets and contracts to work orders
Schedule

Deliver intelligent and automated communication with customers during the life cycle support

  1. Automated work order booking confirmation via email or text message
  2. Trigger notifications and alerts based on intelligent workflows
  3. Remove the guesswork and notify ETAs to customers when the field technician is on the way
  4. Enable customers to review and rate the service

Enable your field services teams to operate efficiently and provide the best customer experience

  1. Automated notification and alerts for your team on job reminders, SLA violations and critical alerts
  2. Capture all the data from the field including pictures, audio, video, documents and attach to the work orders
  3. Smart routing, actionable insights, work order details and customer history to improve productivity and efficiency
  4. Real time collaboration and syncing of all information to the back office

Delight customers with the Powerful Zuper and HubSpot Service Hub Combination

  • zendesk-scheduling-dispatching

    Scheduling and Dispatching

    Plan your day, week, or month in advance with smart scheduling. Intelligent dispatching is powered with AI-based allocation.

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  • zendesk-team-collaboration

    Team Collaboration

    Keep your field force staff informed with configurable job updates and notifications. Ensure that they are never late for their jobs.

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  • zendesk-work-order-management

    Work Order Management

    Manage the full life cycle of the work orders efficiently and reliably. Dispatch the right person to the job at the right time every time.

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  • zendesk-contract-management

    Contract Management

    Create and manage the life cycle of your service level contracts and maintenance schedules with configurable workflows.

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  • zendesk-asset-management

    Asset Management

    Manage all your assets in a single location. Enable your field team to collect data on assets from anywhere on their mobile device.

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  • zendesk-intelligent-location-services

    Intelligent Location Services

    Ensure efficient dispatching with real-time location tracking of your field force team thus improving team productivity.

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