Zuper, provider of a productivity suite for intelligent field service management and customer engagement today announced a deal with All Clean Services, a Florida-based commercial cleaning, and facility management company.
All Clean Services will leverage Zuper to efficiently manage its distributed field workforce across the United States that includes Full-time W2 employees, Contractors, and on-demand workers.
Modern service organizations are embracing a blended workforce culture to best fit their needs. This approach offers flexibility and enables organizations to operate at scale. However, it requires organizations to adopt the right platform and processes that enable efficient collaboration, transparency, visibility, and control to offer the best customer experience.
“Here at All Clean Services, our customers, employees, and vendor partners are at the heart of our business. Our goal is to build strong relationships with our clients and empower our employees and vendor partners to be successful in their roles servicing our clients.
While providing solutions to customers and managing our teams across the United States, we are very eager to commence this partnership with Zuper. Our management team is most excited about the collaboration between Zuper and Zendesk, which combines Zuper’s powerful workforce management platform with Zendesk’s mastered customer support ticketing software.
These integrated tools will help improve our existing customers’ experience and support our future growth. We all share the same vision: To provide the best possible customer experience.”
– Brian Beckham, Chief Administrative Officer, All Clean Services
All Clean Services offers on-demand and scheduled facility maintenance services across the United States with strong SLAs, impeccable performance, and forward-thinking service. It requires fast-paced execution, accurate scheduling of tasks, intelligent workflows, and seamless integration between different systems to ensure every customer’s needs are met with the highest quality.
All Clean Services adopted Zendesk as a complete customer service solution to manage all of its customer interactions. All Clean Services needed a field service management solution that met the needs of its distributed and diverse workforce and offered strong capabilities for smart scheduling and dispatching, work order management, location intelligence, custom business process workflows, and integration with Zendesk.
“Our deep experience in workforce management enabled us to develop the most comprehensive intelligent productivity suite for organizations to handle a modern distributed field force. Our goal is to empower such organizations to scale and grow the workforce of the future with the right technology and capabilities to manage efficiently from anywhere on any device.
Zuper has collaborated with Zendesk to help organizations transform customer service experience. Zuper offers the best field service management capability in the Zendesk ecosystem and the adoption of All Clean Services is a testament to the seamless integration and the value proposition.”
– Anand Subbaraj, Chief Executive Officer, Zuper
For more information on how your company can benefit by leveraging the combined power of Zuper and Zendesk, visit: https://zuper.co/integrations/zendesk-field-service-management/.