Have you ever felt like there is a major disconnect between field technicians and your back office? Well, you’re not alone! According to a research study by the Society for Human Resource Management, a whopping 60% of field technicians have identified poor communication with office operations as a massive problem in work orders.
Let’s face it—coordinating work orders shouldn’t feel like a never-ending game of phone tag with your back-office team. At best, this is inefficient. But what is worse is the very real cost associated with the back and forth between these two teams. Hourly workers are not as productive as they could be when they are stuck waiting for information. You need to find a way to bridge this communication gap when assigning and updating work orders.
So, if you are curious about how you can revolutionize your work order game and bring harmony to your operations, keep on reading! We have got the lowdown on all the incredible benefits of having a mobile field service app on the go.
Bridging the gap in communication in service management
Problems with work order communication can be like a runaway train in the service industry, causing all sorts of chaos and missed opportunities. You may not even know how many times it has caused delays in services due to late arrival at your customer’s door, not knowing what is expected of you.
Only a communication tool can bridge the gap in communication, and what field technicians and back-office need is instant and real-time communication. The ultimate answer to a real-time and instant communication tool is a Mobile app. That’s what we want—a mobile with access to a field service management software application.
How Zuper mobile FSM improves your work orders
Having Zuper mobile FSM app is like having a personal planner—keeping track of all service operations and ensuring nothing slips through the cracks. All maintenance information is in one place, easily accessible anytime you need it. Additionally, instant messaging with the office staff is available using an easy-to-use real-time system, so you never feel out of the loop.
Let’s quickly look at the top features of the Zuper mobile app that bridge the gap in communicating service operations.
1. Efficient resource allocation
Zuper mobile app revolutionizes the way work orders are created and managed, empowering office operators to streamline the entire process. With this advanced system, work orders can be automatically generated and assigned to the appropriate technicians. Zuper’s mobile app ensures efficient task allocation and reduces the chance of misleading information.
2. Time log visibility
To enhance transparency and accountability, job-level time logs are seamlessly integrated into the Zuper mobile app. Field technicians can easily clock in and out of their assigned jobs using the mobile app, providing real-time updates on their availability to back-office staff. This feature enables the team to make informed decisions regarding scheduling and dispatching, optimizing resource utilization, and response times.
3. Transparent data collection
The collection of data during job execution is another key feature of the Zuper mobile app. Technicians can document job details and checklists directly within the application, providing greater visibility of work performed. This data not only aids in tracking progress but also offers valuable insights for recurring tasks, facilitating continuous improvement and better decision-making.
4. Use the fastest route available
Automated mapping is huge for field technicians and their support teams. For technicians, these maps provide real-time GPS tracking and the fastest routes to their jobs. It saves time and reduces gas consumption—saving money. Additionally, the built-in geofencing feature sends automated alerts to customers eliminating the need for the technician to manually call and notify the customer about their arrival time.
5. Multiple user assignees
A standout feature of the Zuper mobile app is its ability to accommodate multiple user assignees for complex tasks. For instance, in a solar panel installation work order, multiple technicians with specialized skills may be required. One technician may be utilized for solar surveying, while another works on panel installation. With Zuper’s multiple assignee system, technicians from different teams can all collaborate seamlessly. Each technician—regardless of their team—is able to record data to a shared project, reducing the opportunity for human error by eliminating double entry.
6. Quick invoicing and on-site payment
Zuper mobile app empowers field technicians with the ability to generate invoices on the spot based on the client’s specific requirements. This eliminates the need to rely on the office team for invoice generation and payment processing. Automated invoicing and digital payments streamline operations, enhancing overall efficiency.
7. Better documentation with photos, videos, and files
Zuper mobile app’s multimedia capabilities are also noteworthy allowing technicians to capture images, videos and send files. Images and videos vividly communicate the realities of the field to those in the back office. With improved information comes more effective collaboration and problem-solving. Attaching images and videos also serves as valuable documentation for future reference.
8. Real-time work order tracking
Real-time monitoring in mobile apps is like having a superpower for the back office team. It helps them by showing where all the technicians are, what they are doing when they will finish the job, and respond quickly to any changes in the work orders. Using it, they can minimize service delays and keep customers in the loop with updates
9. Instant connection with the back-office team
Integration with communication apps in mobile application software is a game-changer for field technicians and the back-office team. Technicians can instantly connect with office operators and seek on-the-go support, improving task visibility and coordination. The back office team can provide timely guidance, allocate resources efficiently, and respond promptly to emergencies.
A mobile app, problem solved!
A disconnect between field technicians and the back office personnel who assign work orders is not uncommon—it is prevalent and frustrating. Adopting a field service management app, like Zuper, can help to streamline work order management and job dispatching.
Whether managing complex assignments or documenting job details, the mobile app is a valuable asset for any organization aiming to stay ahead in today’s competitive market. Try our free demo and experience the advantages of having a mobile app to manage your hectic work orders.
