Location is a crucial factor in field service management. While it may seem like a given, many companies with field service teams need to fully leverage the power of location.
GPS technology plays a key role in supporting technicians out in the field, providing insights, safety, productivity, and other benefits critical to helping service businesses operate more effectively and efficiently.
Businesses looking to use field service management software are usually dealing with customers, assets and technicians spread out across multiple locations, which gets moved around sometimes. This makes it especially helpful for service businesses to have a bird’s eye view of all their business aspects on the map, which can later be used to optimize their business process.
Inefficient location-based information is a costly challenge for service organizations. It impacts accurate scheduling, increases fuel costs, and leads to delayed services. Any miscalculation here can result in significant financial consequences.
Location intelligence stands out as a particularly transformative feature. This technology is reshaping the field service management landscape, empowering businesses to optimize resources, increase efficiency, and make data-based informed decisions.
Need for Location Intelligence in Operating Field Teams
Location intelligence is critical for businesses operating field teams that need to analyze information from multiple locations. This allows businesses to track the real-time location of their employees, assets, properties, organizations and customers. With the emergence of smartphones equipped with GPS and advanced tracking solutions, businesses can now take advantage of location intelligence to gain location insights, optimize routes and achieve remarkable efficiency.
Leverage the Power of Zuper’s Location Intelligence
Zuper’s field service management platform with GPS for location insights is what service businesses need to harness the power of accurate location data. Zuper lets you track your team members in real time and monitor your technician’s location and mileage. Zuper provides businesses with the tools they need to make informed decisions and streamline their field service operations.
In the fast-paced world of field operations, precision and speed are crucial to run a successful business. The ability to track your technician’s location with pinpoint accuracy, assess job sites effectively, and optimize travel routes can significantly boost productivity and help manage your resources better. With accurate location data at your fingertips, your business can swiftly respond to service requests, dispatch the nearest technicians, and dramatically reduce response times, increasing business potential with less cost.
Save Time and Money
Now is the best time to bring additional location perspective to field operations management. Achieving greater coordination between the field team and the back office yields operational efficiency and creates new opportunities. Let us look at a scenario where a business saved time and money by optimizing their routing strategy.
Sam runs a document shredding company; he started his company recently with just two employees, Jim, and Daniel. He started his business with minimum funding and had to make the most with the funds he had.
Here is an example of how Sam’s business was running before implementing location intelligence
To start the day his employees had to sign into work each day, for this they had to travel from their home to the physical office which was an 8km drive approximately. Once they reach the office, they plan their day and decide on the customers they need to visit. Now they travel to each customer’s location and pick up the documents that need to be shredded, then drive back to the office, shred the documents, and send a Certificate of Destruction (COD) to the customer via email. As you can see this involves a lot of travelling back and forth, and this contributed to high fuel expenses that the company had to bear, along with a lot of wasted time.
Now let us look at how Sam’s business would be optimized by implementing location intelligence
Sam would use the map module on the Zuper app to create a route with the starting point as the technician’s residence and the end route would be the office. Sam would then add all the jobs that are within proximity to this route, ensuring that all the customers are covered on this route. The additional benefit here is that Zuper has a route optimization feature which provides the most optimized route his technicians can take. Once this is done, the technicians can see the route details in their Zuper mobile App.
This allows his technicians to start directly from their homes and travel straight to the customer’s location using the navigation feature on the Zuper app and collect the documents that needs to be shredded.
When they reach the office with the collected documents and proceed with the shredding process, they simultaneously take care of other tasks in the office. At the end of the day, Jim and Daniel would head back home via the same route they were allocated in the morning and provide a physical Certificate of Destruction to their customer in person.
This not only added a personal touch, which the customers appreciated, but the Zuper’s route optimization feature would save Sam’s business a lot of time and fuel.
Create Cost-Efficient Job Routes
Travel inefficiencies can be a significant obstacle for businesses with field operations, which causes a spike in fuel expenses and wastes a lot of time. With Zuper’s route optimization capabilities, businesses optimize job routes and ensure technicians take the most cost-efficient route between service locations, saving time and money.
Zuper’s intelligent routing considers factors such as traffic conditions, service priorities, and technician skills to plan the best routes for your technicians. By minimizing travel time and distance, you can increase the number of jobs completed per day, maximizing revenue and operational efficiency.
Avoid Critical Location Challenges in Field Service
Harness the power of GPS technology, elevate your business operations with Zuper, and unleash your team’s potential. Zuper’s geo-fencing features to your advantage and ensure that you allocate specific teams to a specific location with a high customer base.
Zuper’s Location Intelligence not only provides superior location insights, but it also helps with planning job routes, the fastest and most cost-effective path and real time tracking for mobile field service workers.
Zuper’s Location Intelligence helps to effectively monitor employee location, mileage, time spent, and labor costs at specific job sites. These aspects are instrumental for any business providing field services to improve decision making and augment visualization capabilities and provide a birds-eye-view to their dispatch team. To learn more about how Zuper’s Location Intelligence can support your field service business, book a free demo with us here.
